Le's Nails & Spa in Duluth, Georgia

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• Isamar Bedoya

  Posted Jun, 01 2019

  Hello, I usually never take my time to place a review for bad service but I feel really upset at the moment and had to place a review on this place. I feel really hurt and disappointed for the their lack of customer service. This is not the first time I feel played by this company and yet decided to go back. (My fault) I walked in and asked the receptionist for pricing to make sure we were all in the same page, because last time, I had asked for a service and they gave me a total different number then what their wall had stated. She provided me with the information I needed and advised I was asking to make sure we were on the same page. When I sit down, the tech was trying to charge me $5 additional for removing Gel from my nail to place regular nail polish. I have been coming to this place before and even have stamps on rewards and I have never been charged additional and when I advised the tech of this, he stated, "Well know you know" This got me super upset, his lack of care and consideration made me not proceed with both my fill in and pedi. When I was getting ready to leave, they had someone already lined up behind me ( literally behind me) to take my seat. I know it's not much money to trip about, but this is my hard earned money and did not appreciate the way I was treated at all nor his tone. I work in the customer service field and this was unacceptable. I will NOT Be coming to this place EVER again. Shame on you and your company. Your focus should be your customers, the money is important to, but without customers, a business is nothing. Who ever is reading this on the management side may not care and may even laugh but that's the whole point of reviews. To place our opinions on the service being provided and this was not acceptable.

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